Privacy Policy

1. Introduction

Hubbletech Solutions ("we", "us", "our"), a technology solutions company registered and operating out of Chennai, Tamil Nadu, India, is committed to protecting the privacy of individuals who visit our website, use our products, or interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).

2. Information We Collect

Personal Information: Name, email address, phone number, company name, designation, and billing information provided when you enquire, subscribe, or register for our services.

Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referral URLs collected automatically through server logs and analytics tools.

Cookies: We use essential cookies for session management and optional analytics cookies to understand site usage. You may disable non-essential cookies through your browser settings.

3. How We Use Your Information

• To provide, maintain, and improve our products and services (CRM, XtraSmart)
• To respond to enquiries and provide customer support
• To send transactional communications (account verification, security alerts)
• To send promotional communications (with your explicit consent)
• To comply with legal obligations under Indian law
• To detect, prevent, and address fraud or technical issues

4. Data Storage & Security

All data is stored on secure servers within India. We implement industry-standard security measures including SSL/TLS encryption, firewalls, access controls, and regular security audits. Sensitive personal data is encrypted at rest using AES-256 encryption. We retain personal data only as long as necessary for the purposes outlined herein or as required by law.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers who assist in delivering our services (hosting, email), under strict confidentiality agreements
• Law enforcement or government authorities when required under applicable Indian law
• Professional advisors (legal, accounting) bound by professional secrecy obligations

6. Your Rights (Under DPDPA 2023)

As a Data Principal, you have the right to:

• Access: Request a summary of your personal data being processed
• Correction: Request correction or completion of inaccurate data
• Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Grievance Redressal: File a complaint with our Data Protection Officer
• Nomination: Nominate an individual to exercise your rights in case of death or incapacity

7. Children's Privacy

Our XtraSmart educational platform may collect limited data of children aged 4–14, strictly with verifiable parental consent as mandated under the DPDPA 2023. We do not engage in behavioural tracking or targeted advertising directed at children.

8. Grievance Officer

In accordance with the IT Act, 2000 and DPDPA 2023, our Grievance / Data Protection Officer is:

9. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes your acceptance of the updated policy.